The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships
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Specific communication needs of clients and colleagues are identified including: ; Utilising techniques and aids; Translation and language interpreters; Cultural interpreters; Referral to specialists Completed |
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Identify areas of mistrust or conflict that may require conflict resolution Completed |
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Identify the need to include additional people including trusted friends, case workers, family members or adults Completed |
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Conduct effective communication with clients and staff
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Selection from a range of appropriate communication strategies is made and employed to Completed |
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Establish rapport Completed |
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Exchange information Completed |
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Facilitate resolution of issues Completed |
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Defuse potentially difficult situations Completed |
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Basic counselling skills are applied where appropriate to provide a brief intervention Completed |
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Interviews are conducted according to established procedures Completed |
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Feedback and advice is given in a way which reflects current identified good practice Completed |
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Due regard to individual differences, needs and rights is shown in communicating with clients and colleagues Completed |
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Referrals to other staff or specialist services are made as appropriate to ensure duty of care responsibilities are met in situations where break downs in communication occur Completed |
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Enquiries are responded to in a manner that promotes achievement of mutual outcomes Completed |
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Differences in views are respected and considered in a way that values and encourages the contributions of others Completed |
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Contribute to the development of effective communication strategies
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Strategies are implemented to check on the effectiveness of communication with clients and colleagues Completed |
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Established channels of communication are reviewed regularly to ensure clients and co workers are informed of relevant information in a timely way Completed |
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Coaching in effective communication is provided to colleagues and clients as required Completed |
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Relevant work related networks and relationships are maintained as required to ensure client needs and organisational objectives are met Completed |
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Represent the organisation to a range of groups
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When participating in internal and external forums, presentations are relevant, appropriately researched and presented in a manner to promote the organisation, and adjusted to meet audience needs Completed |
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Written communication is consistent with organisational standards Completed |
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Apply specific communication techniques to assist in resolving conflict
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Strategies are put in place to develop a trusting relationship that will enable facilitation of conflict resolution Completed |
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Specific mediation processes are applied that enable individual issues to be identified and stories heard, and exploration and validation of the history of the conflict Completed |
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Agreement is sought on processes to be followed to resolve conflict within scope of own abilities, skills and work role Completed |
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Referral to conflict resolution and mediation is made as appropriate Completed |
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Verbal communication skills are utilised to assist in resolving any conflict Completed |
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Implement mechanisms that facilitate group discussions
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Opportunities are provided to fully explore all relevant issues Completed |
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Strategies which encourage all group members to participate equally are used routinely including seeking and acknowledging contributions from all members Completed |
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Objectives and agendas for meetings and discussions are routinely set and followed Completed |
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Relevant information is provided to groups as appropriate to facilitate outcomes Completed |
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Evaluation of group communication strategies is undertaken to promote ongoing participation of all parties Completed |
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Strategies are implemented to ensure the specific communication needs of individuals within the group are identified and addressed Completed |
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